Building trust with the general public is important for government agencies, and it is no easy task. Public information officers (PIOs) need to stay vigilant and ahead of the curve when it comes to social media use.

Operating procedures in all areas of government require a significant amount of time and resources.

In an age where social media comments are edited and deleted in an instant, it can be difficult to monitor the flow of information. One approach to monitoring social media accounts and keeping accurate records is to manually take screenshots of the conten

Some of the most fundamental qualities of effective government are transparency and trust. You’ve undoubtedly worked hard to create engaging comms and programs to serve the public and engage them in dialogue, all with the goal of building trust.

Did you know that there are more than 73 million websites built with a content management system (CMS)? Your government entity’s website presence is part of that number, but held to different standards as compared to a cooking blog, for example.

How devastating can misinformation on social media be? According to a growing number of local governments, the answer is “very damaging indeed”. So much so that San Diego County declared health misinformation a public health crisis on August 31, 2021, a m

The need for clear communication at all levels of government has never been greater. Governmental bodies must ensure transparency, trust and professionalism with their colleagues and, more importantly, with the public. Getting this right isn’t just a case

Almost every day after a European football match, there’s another media headline highlighting a player who received racial abuse on social media. Football clubs condemn it. The content gets reported to social media platforms. Accounts are deleted. Authori

2020 has undoubtedly been a tough year, with government social media use having higher stakes than ever before. Yet, despite all the challenges, most government organizations continue to do great work on social media—leveraging social platforms to not onl

As with other social media platforms, like Facebook and Twitter, organizations often need to archive their official Instagram accounts. In the public sector, this is usually to satisfy FOIA and Open Records recordkeeping requirements, while in the private