Navigating the landscape of FOIA and open records laws in the U.S. can be complex, especially when it comes to digital records.

If you work in public sector communications or with government social media accounts, you know firsthand that social media is becoming a more divisive, controversial, and toxic space.

How do Federal agencies like NASA, the Department of Education, and the Department of Homeland Security capture and manage social media records?

With the rise of social media, individuals have become increasingly comfortable sharing personal information online. However, this has also made them susceptible to social media impersonation, a growing phenomenon that can lead to identity theft and other

Amid the COVID-19 pandemic and nationwide protests, many city and state government offices have seen a surge in open records requests. In some instances, the number of requests has doubled, and backlogged FOIA cases jumped nearly 18% in 2020 from 2019.

Emergency management, incident response, election details, program announcements, updates to transportation routes, event promotions, funding decisions, and town hall management. These are just some of the many areas of responsibility that public informat

Amidst an ever-increasing amount of misinformation, internet trolls, and open records requests, social media archiving has become an imperative for public entities and businesses.

The internet has become a breeding ground for misinformation and disinformation. According to the Pew Research Center, Americans' exposure to––and belief in––misinformation differs by the specific news outlets and the general pathways they rely on. More s

Social media archiving is necessary for police and fire departments to comply with open record laws. It can also help facilitate crisis communication and foster organizational trust within the community.

Law enforcement agencies rely heavily on social media platforms for their public messaging.