The impact that COVID-19 has had is unprecedented. Of course, there is the impact of the disease itself, but it is also forcing organizations to continue to operate while a large portion of its employees work from home.

Back in 2014, the New York Police Department launched a social media initiative that at first glance seemed like a great way to improve community engagement. The law enforcement agency asked members of the public to tweet photos of themselves with NYPD of

There are plenty of reasons why government organizations should be on social media. But there’s no denying that this technology is a bit of a double-edged sword; social media success is never guaranteed. At the lower end of the catastrophe scale, informat

Like Police Departments and other government agencies, Fire Departments should be active on social media. In order to help facilitate this, the Firefighters Support Foundation (FSF) recently released a great new training program titled Social Media for Fi