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See the latest news and insights around Information Governance, eDiscovery, Enterprise Collaboration, and Social Media. 

4 Steps to Managing Social Media Risks in Law Enforcement

Back in 2014, the New York Police Department launched a social media initiative that at first glance seemed like a great way to improve community engagement. The law enforcement agency asked members of the public to tweet photos of themselves with NYPD officers using the hashtag #myNYPD.

How Schools Can Manage Official Social Media Accounts and Protect Student Privacy

With many schools boasting large and active communities, it’s unsurprising that social media has become a popular tool in education. Social media platforms offer an engaging way to share information and connect students, parents, and teachers. A Facebook page or Twitter account makes it easy to inform everyone that school has been closed because of snow, remind parents of important upcoming events, or simply celebrate the latest team win.

The Most Common Government Social Media Mistakes

There are plenty of reasons why government organizations should be on social media. But there’s no denying that this technology is a bit of a double-edged sword; social media success is never guaranteed. At the lower end of the catastrophe scale, information officers spend a lot of time and effort on social media campaigns that end up having little engagement or real ROI. At the top-end of the scale, an agency has a very public pratfall and is forced to manage its reputation in real-time as a slew of angry comments rolls in.

11 Online Tools & Resources for Government Social Media Managers

Social media managers in the public sector have a lot to do. There are countless posts to create and schedule, accounts to moderate, comments and inquiries to respond to, campaigns to plan, and social ads to manage. And that’s focusing only on the social media side of things—many social media professionals have responsibilities that extend to managing website content, coordinating community initiatives with other agencies, and even writing press releases.

5 Social Media Platforms Perfect for Government Organizations

In the film, Jurassic Park, the character Ian Malcolm says: “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.” He was talking about bringing dinosaurs back to life, of course, but social media managers should keep this quote in mind when it comes to selecting platforms for their particular organization.

What Is The Actual Cost of Manual Social Media Archiving?

Social media is a tremendously useful tool for government agencies, especially when it comes to engaging with citizens in an immediate yet affordable way. No other large-scale communication tool is as effective at generating two-way communication.

How Should Government Agencies (Really) Use Social Media?

As we’ve written before, there are many great reasons why government agencies should be on social media. Whether it’s issuing critical updates, promoting valuable initiatives, sharing wins, or humanizing an organization, government agencies can benefit a lot from social media.

How Fire Departments Should Use Social Media

Like Police Departments and other government agencies, Fire Departments should be active on social media. In order to help facilitate this, the Firefighters Support Foundation (FSF) recently released a great new training program titled Social Media for Fire Departments. The training is provided by Ron Morgan (@morganrp), a firefighter and communications professional who has acted as the social media director for a number of public safety organizations.

9 Reasons Government Agencies Should Be on Social Media

For government organizations, social media can seem like a risky proposition. What if an employee posts something inappropriate that ends up embarrassing the agency? And what about those crude and inappropriate comments that public-sector Facebook pages and Twitter account are almost sure to attract?

What Social Media Can Tell Us About a City

Social media has transformed how government organizations and public information officers (PIOs) communicate with the people of a city. Giant platforms like Facebook and Twitter, as well as more niche government solutions like Nixle and Nextdoor, have made it possible to quickly share information, expand citizen engagement, and improve emergency response.

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    Social Media Evidence Key Factor in Estimated 500,000 Litigation Cases Last Year

    These days, nearly every litigation matter involves social media evidence. If your case does not feature such important evidence, it is likely because you are not looking for it.

    Best Evidence Rule Requirements For Social Media Evidence

    What is the Best Evidence Rule (Or FRE 1002)? The Best Evidence Rule, as codified in Federal Rule of Evidence 1002 (FRE 1002), is a principle in the law of evidence that governs the admissibility of the contents of writing, recordings, and photographs in court.

    What is WARC and Why is it Important for Regulatory Compliance?

    If you’re trying to archive your website, whether for litigation readiness, corporate heritage, or you are just trying to make sure your website is compliant with your industry’s regulatory requirements, you will likely encounter a little ol’ file type called WARC (Web ARChive).