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Capturing Government Social Media Content for Open Records Compliance

Social Media as Federal Records Social media is heavily relied on by citizens and businesses for a wealth of information - from service updates, to employment information and changes in the law. It also benefits governments by helping them improve their service through a direct communication channel, making it possible to converse and discuss policies. With this heavy usage and two-way benefit, social media communications are considered official government publications to which the Freedom of Information Act (FOIA) applies - a law that ensues government transparency and fair public access to records of interest.

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Capturing Government Social Media Content for Open Records Compliance

Social Media as Federal Records Social media is heavily relied on by citizens and businesses for a wealth of information - from service updates, to employment information and changes in the law. It also benefits governments by helping them improve their s

Government Lessons from AMEX V. Vinhnee

"In 2003, California resident Vee Vinhnee filed for bankruptcy in U.S. Bankruptcy Court. He owed American Express more than $40,000 on his credit cards. American Express (Amex) sued Vinhnee to recover the balances owed on the cards. In Vinhnee vs. America

    What Is Swatting? And How Can You Prevent It?

    What happens when online harassment crosses the digital divide? For a decade, the practice of swatting has been on the rise, and featured in news stories the world over.

    Why Now is the Time for Government Agencies to Automate Recordkeeping

    Government agencies today are facing unprecedented pressure to do more with less. Recordkeeping teams, responsible for critical functions like responding to open records requests and FOIA compliance, are increasingly challenged by staff reductions and the ever-growing volume and complexity of digital records.