See the latest news and insights around Information Governance, eDiscovery, Enterprise Collaboration, and Social Media.
There are a lot of benefits to implementing a team collaboration tool like Workplace by Facebook. As I’ve written before, an enterprise social network can improve communication, streamline collaboration, and even improve and strengthen the culture of your organization.
As I’ve written before, team collaboration tools—also called enterprise collaboration software or enterprise social networking—offer incredible benefits. For evidence of this, you need only look at a recent Forrester study that found Workplace by Facebook to offer an ROI of 400%. According to the study, an investment of $2.6 million could provide quantified benefits over three years of $13.1 million. And companies could start seeing this substantial return on investment in as little as three months.
Communication is key to business. For evidence of this, just consider the fact that we send 125 billion business emails every day. It’s also the reason why enterprise social networks and work collaboration tools have become so popular. These tools streamline communication, which has a direct impact on productivity. A study of Workplace by Facebook conducted by Forrester Consulting has shown that the platform can increase task efficiency, decision-making, innovation, and onboarding enough to offer an ROI of 400%.
Enterprise collaboration platforms—sometimes also called enterprise social networks—are changing the way companies operate, including your own. Even if you’re not familiar with the term “enterprise collaboration software”, you’re undoubtedly familiar with the team collaboration tools this term refers to: Workplace by Facebook, Slack, and Microsoft Teams.
Just as our personal relationships have evolved to exist online through likes, tweets, shares and group chats, so have our professional relationships. Chatting with your employees or using a poll to determine your next team building activity through might be the norm if your organization has adopted a collaborative social media network in the workplace, also referred to as an enterprise social media network.
On November 1st, 2018 more than 1000 Google employees from Japan to San Francisco protested what they say is a workplace culture that has overlooked sexual harassment and discrimination situations within the company. These demonstrations are in response to years of sexual harassment allegations, multimillion-dollar severance packages for accused executives, and a perceived total lack of transparency over the cases. The #MeToo movement spread virally in October 2017 as a hashtag used on social media in an attempt to demonstrate the widespread prevalence of sexual assault and harassment, particularly in the workplace. These are but two examples of a spotlight on the recent mountain of harassment claims made by victims. Sexual harassment in the workplace, unfortunately, is all too common and is devastating to the individuals experiencing it. It also has substantial adverse effects on the companies’ where this abhorrent behaviour takes place.
Social media is a big part of your marketing strategy, your brand awareness, and your company image. Not only so, but with the rise of chat platforms like Workplace by Facebook, Yammer & Chatter, internal social media networks (or enterprise social media networks) are integral communication tools for making company announcements, talking about upcoming events, uniting workforces and encouraging employee communication. These are all good things. However, unlike other media, social media – both public facing and internal versions are also platforms whereby the content and the conversations that take place are largely out of your control.
The use of social media within teams has quickly become the new norm for workplaces, whether you’re working in tech, finance, recruiting or practically any industry across the board. Boasting improvements in productivity, collaboration and employee engagement, companies have jumped on board to implement enterprise social media networks like Jabber, Slack, Google Drive, Workplace by Facebook and Chatter throughout their teams. But while groups and chats may speed up employee recognition, knowledge sharing and daily decision making, internal communications also bring along a number of risks in compliance and litigation that can be easily overlooked.
Social Media - The Emotional Outlet With social media taking over every day in-person interactions between people, it not only affects the way we communicate on a personal level, but also leaves a drastic impact on corporate culture too. Instagramming your first day on the job from your new and fancy office is a great way to create a positive image of your current employer, but what about on the last day when you were let go? Probably not the same - no happy faces or sweet words about the organization, but instead endless negative attacks on the manager, the organization and maybe even your ex coworkers. Maybe the hypothetical case described is an extreme, for many people being let go, coping with the shock is so painful that they feel the need to turn to social media as an emotional outlet. In some places, taking matters too far to defame an employer is actually against the law. A resolution from the Court of Quebec suggests that bad mouthing an employer could lead to fines. As in the case of Ian Ritchie, a former employee of Monseigneur Blanche Residence, who wrote a provocative comment on his Facebook page and was later sued by the owner of the care home he previously worked for. As a resolution to this case, Justice awarded $17,500 to be paid in favor of Monseigneur Blanche Residence.
PageFreezer, a leading provider of website and social media archiving has recently partnered up with collaborative social media network Yammer to provide the add ons of for information governance, compliance archiving and eDiscovery.