Like Police Departments and other government agencies, Fire Departments should be active on social media. In order to help facilitate this, the Firefighters Support Foundation (FSF) recently released a great new training program titled Social Media for Fi

For government organizations, social media can seem like a risky proposition. What if an employee posts something inappropriate that ends up embarrassing the agency? And what about those crude and inappropriate comments that public-sector Facebook pages a

Social media has transformed how government organizations and public information officers (PIOs) communicate with the people of a city. Giant platforms like Facebook and Twitter, as well as more niche government solutions like Nixle and Nextdoor, have mad

Late in 2018, the Securities and Exchange Commission charged two robo-advisers with false disclosures. It wasn’t just the first time that the SEC went after these modern software-driven investment operations, it was yet another example of how important co

The public information landscape has changed incredibly over the last few years. Whether simply engaging with constituents on a day-to-day basis or planning for an emergency, social media forms an important part of just about every communication strategy.

When it comes to social media and website archiving solutions for government organizations, pricing models can be rather nebulous. This is not an accident. Many archiving vendors use a strategy of charging a low fee for a small number of records, so initi

Social media offers an unprecedented opportunity for information sharing and conversation. As an example, just consider Twitter. For many of us, Twitter has become our go-to for breaking news. And unlike television or print media, it allows us to play an

Government social media professionals will be descending on Nashville, Tennessee, from April 2-4, 2019 for the 2019 Government Social Media Conference (GSMCON). In total, close to 1,000 social media coordinators, communicators, elected officials, marketer

While there has been a lot of news centered around social media and privacy lately, there’s no denying that platforms like Facebook and Twitter continue to be incredibly useful tools for governments interested in having meaningful conversations with citiz

The United States’ Open, Public, Electronic, and Necessary (OPEN) Government Data Act was signed into law on January 14, 2019. This landmark piece of legislation means that government departments and agencies must comply with a new set of rules that facil