See the latest news and insights around Information Governance, eDiscovery, Enterprise Collaboration, and Social Media.
There are plenty of reasons why government organizations should be on social media. But there’s no denying that this technology is a bit of a double-edged sword; social media success is never guaranteed. At the lower end of the catastrophe scale, information officers spend a lot of time and effort on social media campaigns that end up having little engagement or real ROI. At the top-end of the scale, an agency has a very public pratfall and is forced to manage its reputation in real-time as a slew of angry comments rolls in.
Social media managers in the public sector have a lot to do. There are countless posts to create and schedule, accounts to moderate, comments and inquiries to respond to, campaigns to plan, and social ads to manage. And that’s focusing only on the social media side of things—many social media professionals have responsibilities that extend to managing website content, coordinating community initiatives with other agencies, and even writing press releases.
There are many reasons why an organization might want to archive its website. For example, it might be a public sector or financial services entity that’s legally obligated to keep accurate records of all website data. Or the organization could be aiming to better protect itself against false claims and intellectual property theft of website content. Or perhaps a completely new website is being launched and the old one has to be archived to ensure the long-term preservation of what amounts to an important historical document for the organization.
If you’re even tangentially involved in the eDiscovery process, you’ve undoubtedly heard of the Electronic Discovery Reference Model (EDRM). But what exactly is it?
There are a lot of benefits to implementing a team collaboration tool like Workplace by Facebook. As I’ve written before, an enterprise social network can improve communication, streamline collaboration, and even improve and strengthen the culture of your organization.
In the film, Jurassic Park, the character Ian Malcolm says: “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.” He was talking about bringing dinosaurs back to life, of course, but social media managers should keep this quote in mind when it comes to selecting platforms for their particular organization.
When the EDRM community of eDiscovery and legal professionals first released the E-Discovery Reference Model (EDRM) in 2006, it highlighted “Records Management” as an integral component of the eDiscovery process. Today, the EDRM focuses on “Information Governance”, as opposed to records management. Moreover, the EDRM has even been supplemented with the Information Governance Reference Model (IGRM), which offers an outline for how organizations should go about managing information related to potential litigation.
As I’ve written before, team collaboration tools—also called enterprise collaboration software or enterprise social networking—offer incredible benefits. For evidence of this, you need only look at a recent Forrester study that found Workplace by Facebook to offer an ROI of 400%. According to the study, an investment of $2.6 million could provide quantified benefits over three years of $13.1 million. And companies could start seeing this substantial return on investment in as little as three months.
I'm so pleased to announce that Pagefreezer has made it onto The Globe and Mail's ranking of Canada's top-growing companies. The company placed No. 211 on this inaugural ranking.
Meet Danny. If you're a Pagefreezer customer, you've very possibly interacted with Danny Ngo before. As a Customer Success Specialist, he's responsible for onboarding new clients, offering ongoing customer support, and providing weekly online training sessions for those looking to better understand the capabilities of the Pagefreezer platform. We recently spoke to him to find out how he spends his weekends, what hobbies he's into at the moment, and what it means to be the (unofficial) Pagefreezer Meme Master.