Schedule a Demo


See the latest news and insights around Information Governance, eDiscovery, Enterprise Collaboration, and Social Media. 

All Posts

Crash Course - Website & Social Media MAP Compliance


What is the MAP?

The Federal Trade Commission (FTC)’s rule, The Mortgage Acts and Practices — Advertising Final Rule (or MAP rule) prohibits misrepresentations in any commercial communication regarding mortgage credit. It is also known as “Regulation N” after the rule making authority transferred from the FTC to the Consumer Financial Protection Bureau (CFPB).

Who does it apply to?

The rule applies to any and all who engage in commercial communication in the industry - including mortgage brokers, real estate agents, home builders and lead generators/ advertising and marketing agencies.

Why is it in place?

The rule was set in place to put an end to deceptive advertising practices in the industry such as:

  • Ads offering low “fixed” mortgage rates, without discussing significant loan terms

  • Ads containing statements, images, symbols, and abbreviations suggesting that an advertiser is affiliated with a government agency

  • Ads “guaranteeing” approval and low monthly payments, without a discussion of conditions

What are the record keeping requirements?


With marketing efforts existing so much online, as well as the broad definition of “commercial communication”, it’s imperative that mortgage brokers, real estate agents, home builders and lead generators understand how this rule applies to their website and social media communications. 

According to the rule, under 16 CFR Part 321 (a), mortgage brokers, as well as any organizations who engage in mortgage advertising must keep copies of all commercial communications for 24 months including:

(1) Copies of all materially different commercial communications as well as sales scripts, training materials, and marketing materials, regarding any term of any mortgage credit product, that the person made or disseminated during the relevant time period;

(2) Documents describing or evidencing all mortgage credit products available to consumers during the time period in which the person made or disseminated each commercial communication regarding any term of any mortgage credit product, including but not limited to the names and terms of each such mortgage credit product available to consumers

(3) Documents describing or evidencing all additional products or services (such as credit insurance or credit disability insurance) that are or may be offered or provided with the mortgage credit products available to consumers during the time period in which the person made or disseminated each commercial communication regarding any term of any mortgage credit product, including but not limited to the names and terms of each such additional product or service available to consumers.

(b) Any person subject to this part may keep the records required by paragraph (a) of this section in any legible form, and in the same manner, format, or place as they keep such records in the ordinary course of business.

What happens if I don’t comply?

Failure to keep all records required under paragraphs (a) and (b) of this law are considered a violation. Violators first receive warning letters from the CFPB, followed by a requirement to pay civil penalties. Recent examples include:

  • Mortgage Lender Amerisave Mortgage was fined for deceptive advertising involving the posting of false rates online. The company was fined $4.5 million and refunded $14.8 million to consumers.

  • Intermundo Media, LLC, under the name Delta Prime Refinance, was fined $500,000 in civil penalties for deceptive online advertising.

What can I do to comply?

Any person or business to whom this law applies to must make record preservation (offline + website + social media) an important compliance priority.

Realtors or brokers that post information about loans online absolutely must collect records of such postings or anywhere where the information has been represented. The same is true for emails, text messages, social media posts and private messages.

To comply with part (b) of the record keeping requirements, all whom advertise in the industry must also make efforts to preserve these records in the the same formats in which they first went out.

What’s your plan for archiving your commercial activity? How do you plan to prove that your information has not been altered?

Find out more about data authenticity and integrity under the Federal Rules of Evidence here.

Related Posts

How To Archive Adobe Experience Manager Website Content For Compliance and Litigation Readiness

Adobe Experience Manager (AEM) as a cloud service comes with a few native tools for short-term back-ups and version control. But if you’re looking to create a legally-admissible, compliant archive of your AEM website content, Adobe itself warns that these features are, “not intended as an audit log or for legal purposes.”

🙁🙂 🤷 Navigating the Challenges of Emojis and the Law: Are Emojis Legally Binding?

How do you define this emoji? 🙏 Is it referencing someone praying or a congratulatory high-five? What about this emoji? 😚 Is it a kissy face or someone whistling? These two examples immediately highlight some of the biggest challenges that legal professionals are facing when it comes to emojis and litigation matters and investigations. How do you accurately interpret emojis when people encounter and define them differently? How should the law determine consent, agreement, or state-of-mind when all you have are pictures? Here we’ll explore some of the crucial challenges facing lawyers and judicial officers when it becomes necessary to comprehend the meaning of emojis in communications.

Inside the Assessment: NARA's Recommendations for Federal Social Media Archiving

How do Federal agencies like NASA, the Department of Education, and the Department of Homeland Security capture and manage social media records? To uncover this, in 2022 The National Archives and Records Administration (NARA) conducted an assessment of the policies, practices, and procedures related to the use of social media for 10 federal agencies, including the aforementioned and NARA itself. In September 2023, NARA released the findings in the “Managing Social Media Records: Records Management Assessment Report.”